FAQ

 

What payment methods are available?

To bring you the best online shopping experience, we offer multiple payment methods:

  • All major credit cards using PayPal
Step 1:  After click “Add to Cart”, you will be redirected to the PayPal Gateway wherein you may choose to create or log-in to your PayPal account.
Step 2:  Select which debit / credit card account to use for payment.
Step 3:  Confirm the transaction. 
  • Bank Deposit
Payment through regular over the counter bank deposit.  During checkout, choose “Bank Deposit” option and you will be emailed on the details and instructions of our bank account.  Once completed, email This email address is being protected from spambots. You need JavaScript enabled to view it. for a screenshot of your bank transfer.
  • BPI Express Mobile Banking (Transfer from BPI to BPI)
Enjoy the convenience of banking online using your mobile phone.  During checkout, choose “Bank Deposit” option and you will be emailed on the details and instructions of our bank account.  Once completed, email This email address is being protected from spambots. You need JavaScript enabled to view it. for a screenshot of your bank transfer.
 
To register for BPI Mobile Banking:

 Step 1:

Log-in to www.bpiexpressonline.com.

 

 

Step 2:

Go to Other Services> Express Mobile Registration > Mobile Banking. Fill-out the registration page.

 

 

 

 

Internet-Based Mobile Banking is available to you wherever you are anywhere in the world. The registration form will require you to key-in your country code.

 

 

Step 3:

Enroll in Transfer to Anyone*.

 


* Enrollment to this facility can be done at a later time by clicking on Other Services > Express Mobile Maintenance > Mobile Banking > Enable Transfer to Anyone.

Note: This facility requires ATM activation. Choose Special Services > Activate Enrollments > Express Online at any BPI Express Teller ATM.

 

Step 4:

Receive the SMS with the download link. Download the BPI Express Mobile App by clicking the URL.

 

 

 

Step 5:

Open the BPI Express Mobile App on your phone. Log-in with your BPI Express Online Username and Password*.

*For iPhone and Android, the activation code can be found in the URL linked from the SMS received in Step 4.

Step 6:

Go to Transfer > Transfer to Anyone

 

 

Step 7:

Enter the bank account number sent via email and transfer the amount.

 

Step 8:

Once transfer is completed, email the screenshot of the transaction to This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.">

 

 

 

 
BPI Mobile Banking App Links:
   

Why am I not able to make a payment with my Paypal account?

We encourage you to use a Philippines Paypal account when making a purchase using Paypal on our website.

While most international Paypal accounts are accepted by Paypal Philippines, you might encounter issues from some restricted country accounts.

 

Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.


SHIPPING

How will my purchases be shipped?

All purchases from this online shop will be shipped to your doorstep by Xend, the leading courier services provider.


How much will it cost?

Free shipping within Metro Manila.
Shipping to provinces in the Philippines costs P100.00 only.


How long will it take for my purchases to be delivered?

For delivery nationwide, transit time takes 1 to 7 business days depending on stock availability.